Effective Date: 16/12/2024

Chez YouzTechno.com, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward and fair returns policy.

1. Eligibility for Returns

You can return items purchased from YouzTechno.com if:

  • The item was purchased within 14 days of delivery.
  • The item is unused, undamaged, and in its original packaging.
  • Proof of purchase is provided (e.g., order confirmation or receipt).

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Products damaged due to misuse or negligence.
  • Items marked as final sale.
  • Customized or personalized items.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email contact@youztechno.com or call 06 00 99 36 00 to request a return authorization.
  2. Prepare Your Item: Ensure the product is securely packaged to prevent damage during transit.
  3. Ship the Item: Send the package to the return address provided by our support team.

4. Refunds

Once we receive and inspect your returned item, we’ll notify you of the status of your refund. If approved:

  • Original Payment Method: Refunds will be processed within 7-10 business days.
  • Shipping Costs: Initial shipping fees are non-refundable.

5. Exchanges

Need a replacement? We accept exchanges for:

  • Incorrect items shipped.
  • Defective or damaged products upon delivery.

Contact contact@youztechno.com to arrange an exchange.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
  • We recommend using a trackable shipping service to ensure the safe return of your item.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank account.
  2. Contact your credit card provider; refunds may take additional time to post.
  3. If the issue persists, email us at contact@youztechno.com.

8. Contact Us

For any questions or concerns about our Returns Policy, feel free to reach out:

  • Email: contact@youztechno.com
  • Phone: 06 00 99 36 00
  • Address: 15 AV Al Batal, App 4, Agdal – RABAT – Rabat Agdal Riyad Société à responsabilité limitée

We’re committed to making your shopping experience hassle-free and enjoyable.

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